{ "id": 833, "date": "2019-01-04T22:31:26", "date_gmt": "2019-01-04T22:31:26", "guid": { "rendered": "https:\/\/theme.visualmodo.com\/it\/?page_id=833" }, "modified": "2021-05-21T21:01:38", "modified_gmt": "2021-05-21T21:01:38", "slug": "managed-it-services", "status": "publish", "type": "page", "link": "https:\/\/acetechnology.com\/en\/managed-it-services\/", "title": { "rendered": "Managed IT Services" }, "content": { "rendered": "
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Your company needs to operate efficiently to remain competitive. That means concentrating on your core business and strategic interests. With AT managed services you can offload some or all of the daily system maintenance tasks that keep your key people bogged down.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Our solutions<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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We have the skilled technical people that can keep your complex systems running smoothly, at a predictable monthly cost. From specific desktop services to fully outsourced customized solutions, we can provide monitoring and management for all aspects of your network and IT infrastructure.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

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Help Desk<\/h3><\/p>\n

Organizations are always looking for efficient and caring technical support representatives to resolve their daily IT issues. Ace Technology\u2019s Help Desk team has answered this call. One of the critical aspects of providing a value-driven and caring customer experience is by having a technical team that understands the unique customer configurations and requirements for support. By constantly investing into key technology, Ace can now offer a full incident management and SLA-driven service by certified, experienced Help Desk technicians. Some of the differentiating qualities of our Help Desk services team are:<\/p>\n

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365 24\/7 technical support<\/h5><\/div> <\/div> <\/div> <\/div><\/div><\/div>
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Bilingual and global support<\/h5><\/div> <\/div> <\/div> <\/div><\/div><\/div>
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Certified technical team<\/h5><\/div> <\/div> <\/div> <\/div><\/div><\/div>
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SLA-driven response coupled with a priority matrix system<\/h5><\/div> <\/div> <\/div> <\/div><\/div><\/div><\/div>
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Overview<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n\n\t
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One phone call, one email, one message, one click. That\u2019s all it takes for your employees to get the help they need. And that\u2019s all it takes for you to improve service in your IT environment. Our service desk is open 24 hours a day, seven days a week, 365 days a year and provides customer request management, problem tracking and help desk services. Our certified, knowledgeable agents use the best technology and practices to identify requests or problems and respond quickly and professionally.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n